This year, U.S. retail sales are expected to grow between 10.5% and 13.5%, with e-commerce accounting for 16% of total sales. To keep up with the demand, a majority of retailers are making improvements to the online customer experience and,…
Category: Retail – Service Sector
Retailers Improve Customer Satisfaction Amid Store Closings
Retailers reverse course after two years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Retail Trade is up 4.7% to a score of 78.3 on a 100-point scale, an all-time high for the sector. The ACSI…
China Ranked Top Developing Market For Retail Investment
China — predicted to pass the U.S. as the world’s top retail market in 2018 — is back on top as the leading emerging market for retail opportunities, says A.T. Kearney, which bases its Global Retail Development Index (GRDI) score…
Security Breaches Affect Shopping Behavior
Almost half (45%) of shoppers do not trust retailers to keep their credit and debit card information safe from potential hackers, according to a report from Interactions, which noted that up to 44% of respondents have had their personal information stolen…