Almost 9 in 10 (89% of) American adults who visited a bank branch during the past month report that the customer service was either excellent (38%) or good (51%), and a similar 87% of pharmacy and grocery store visitors rated…
Author: Anne Whitaker, Editor
Americans’ Views of the Impact of Technology on Everyday Life
Nearly three-quarters of adults in the U.S. believe that technology has become too distracting, with Millennials (18-35) slightly above-average in their agreement, according to a recent Harris Poll. A strong majority also agree that technology is corrupting interpersonal communications (69%)…
How Long Goes By Before An Internet Radio Listener Hears An Ad?
Internet radio listeners spent roughly 14 minutes on average listening to music before hearing their first ad during Q3 2015, per XAPPmedia’s latest Internet Radio Ad Load Report. That includes 41% hearing an ad within the first 10 minutes of…
What Service Factors Matter Most to Banking Customers?
Banks are perceived to be one of the top industries in terms of high-level customer service, according to a Pegasystems study, ranking only behind hotels and restaurants in consumer perceptions. The results indicate that the customer service factors most important…
Black Friday is Better Online
Consumers will spend a record $630.5 billion during the 2015 shopping season, the National Retail Federation predicts. Nearly half of these people will either browse or buy online, spending $105 billion and using multiple devices in the process, including desktops,…
Hispanics Expect to Spend More Money this Holiday Season
Hispanics will be spending more on holiday shopping this year and are more likely to buy gifts online than in the past, according to a national survey by the Florida Atlantic University Business and Economic Polling Initiative (FAU BEPI). Numbers…
Teens Most Common — and Preferred — Media Activities?
Teens (aged 13-18) in the United States spend roughly 9 hours per day with media, including more than 6-and-a-half hours with screen media, reports Common Sense Media in a new study. Listening to music and watching TV emerge as the…
How Are Millennials Using Their Phones?
Roughly 58% of American adults consider themselves addicted to their phone, and that figure rises to 76% among Millennials (18-34), finds Invoca in a recently-released study. The report shows that amid the numerous activities being performed on phones, calls remain…
The Demographics of U.S. Smartphone and Tablet Users
A little more than two-thirds of American adults (68%) now own a smartphone, representing a rapid rise from about half that proportion (35%) in mid-2011, details the Pew Internet & American Life Project in a recent study. Tablet ownership has…
Digital Streaming Media Player Use Continues to Grow
Almost 1 in 5 Americans aged 18-54 use a digital streaming media player monthly to watch TV and movies, more than double the proportion from 2013 (9%), reports GfK in newly-released data. Smart TVs (television sets with integrated Internet) are…