Approximately two in five insured Americans (38%) do not have a good understanding of which healthcare services are covered under their current plan, according to an online survey by Harris Poll on behalf of SCIO Health Analytics. One in five…
Category: Insurance
Customer Satisfaction With the Finance and Insurance Sector
Customers continue to report significantly higher satisfaction rates with credit unions (an index score of 85 on a 100-point scale) than with banks (76), according to the ACSI’s latest report on the industry. As for insurance, life (80) and property…
1 in 6 Insurance Policy Holders Base Buying Decisions on Claims Found on Social Media
Some 21% of property and casualty insurance holders surveyed across 14 countries say they have read reviews posted by other people on social media regarding their insurance claims experiences. Another 22% plan to do so in the next two years…