Customer Satisfaction With the Finance and Insurance Sector

Customers continue to report significantly higher satisfaction rates with credit unions (an index score of 85 on a 100-point scale) than with banks (76), according to the ACSI’s latest report on the industry.

As for insurance, life (80) and property and casualty (79) carriers outperform health insurance carriers (70) in satisfaction.

The health insurance industry has the 4th lowest index score of the 43 industries tracked.

Leave a Reply

Your email address will not be published. Required fields are marked *