. Target Corporation yesterday introduced a new low-price owned brand, dealworthy. Its designed to offer consumers great value on almost 400 everyday basic items. With the new brand, Target is offering more options at a lower price. Prices for dealworthy…
Category: Customer Experience
How Do Consumers Say They’d Respond to Positive Customer Experiences?
Some 82% of consumers have had a positive experience with a company recently, finds Verint in a survey of 18,038 respondents across 9 countries. Consumers were most likely to attribute a positive experience to the company dealing with their request…
Consumers Wary of Sharing Personal Data With Retailers
Only four in 10 consumers surveyed in 12 countries say they’re comfortable receiving personalized text message offers from retailers, and even fewer are comfortable sharing personal information while making purchases, finds Zebra Technologies in a recently-released study. The results are…
What Wins Customers Back After A Customer Experience Failure?
Roughly three in four consumers surveyed across 9 countries have experienced their “worst customer experience (CX) failure” within the past 2 years, according to a report from SDL. Customers most often ascribed failures to the post-sale support of the customer…
Fast Responses Top Ideal Customer Experience
Customers (aged 18-65) around the world are most likely to identify an “ideal” customer experience with companies’ fast responses to inquiries or complaints (47% citing as a top-3 element) and a simple purchasing process (also 47%), according to a new…
U.S. Companies With the Best and Worst Customer Experience Ratings
Consumers gave Publix the best customer experience rating of 293 companies measured by the Temkin Group, narrowly supplanting last year’s leader, H- E-B. Indeed, supermarkets occupied five of the Top 12 positions this year, with retailers and fast food chains…
Industries With the Worst Customer Service, According to U.S. Adults
Government offices and the telecommunications industry (telecom, TV, internet) have by far the worst customer service, according to an Ipsos survey of U.S. adults. The results of the survey, which asked respondents to identify up to 3 industries from 7…