The economy’s getting better, as President Trump keeps reminding us. And that means fewer consumers are defaulting on their financial obligations. The S&P/Experian Consumer Credit Default Indices composite rate was five basis points lower than last month, at 0.82%. The…
Category: Banking
Bank Customer Service Better Than Grocers, Druggists: Gallup
Almost 9 in 10 (89% of) American adults who visited a bank branch during the past month report that the customer service was either excellent (38%) or good (51%), and a similar 87% of pharmacy and grocery store visitors rated…
What Service Factors Matter Most to Banking Customers?
Banks are perceived to be one of the top industries in terms of high-level customer service, according to a Pegasystems study, ranking only behind hotels and restaurants in consumer perceptions. The results indicate that the customer service factors most important…
Where Do Americans Perceive Mobile Payments As Being Useful?
Consumer experience with various types of mobile payment opportunities is rising, according to findings from a recent Harris Poll, although interest in “tap-for-pay” among smartphone users remains unchanged from late 2013. Privacy concerns and the absence of a compelling motivation…
Online Banking Users See Benefits to Card-Linked Marketing
More than eight in 10 U.S. adults who use mobile or online banking applications see some benefits to using card-linked marketing (e.g. special offers such as coupons or discounts, via email or text on mobile or online banking applications), Cardlytics…