Nielsen has released its latest “Global Trust in Advertising” report, a biennial examination of the different forms of advertising that consumers around the world trust and act upon.
Trust by Format
As Nielsen notes, “the proliferation of online ad formats has not eroded trust in traditional paid advertising channels.”
In fact, among paid media channels, traditional media outperform online and mobile ads in trust; TV ads lead all paid media with 63% of global respondents reporting complete or somewhat trust, followed by newspaper (60%) and magazine (58%) ads.
And the digital format that earns trust from the most respondents – online video ads (48%) – remains below radio and pre-movie ads (each at 54%), the least-trusted traditional media formats.
Surprisingly, the report finds little change in the results from the last edition released in 2013.
Since then, ads on TV (+1% point) have seen a negligible increase in trust, while other traditional media formats such as print, billboards, radio and movies have seen declines of just 1-3% points. None of the digital formats analyzed – including online video, paid search, social ads, and mobile ads – saw an increase in trust from the last report, a fairly intriguing result given the proliferation of such advertising over the past couple of years.
Meanwhile, earned and owned media continue to largely engender more trust from respondents than paid media. Among all the available options, global respondents were by far the most likely to trust recommendations from people they know (83%), proving yet again the power of word—of-mouth.
Results from the study likewise show that respondents are more trusting of consumer opinions posted online and editorial content such as newspaper articles (each at 66%) than of paid media in general, though TV ads are almost on par.
As for owned media, 7 in 10 respondents reported completely or somewhat trusting branded websites, the top result, followed by brand sponsorships (61%) and opt-in emails (56%), with these latter two ranking in the midst of the variety of traditional media formats.
Trust by Generation
Of note, the survey – conducted online earlier this year among more than 30,000 consumers in 60 countries – indicates that Millennials (aged 21-34) report the highest levels of trust in almost all of the 19 formats listed (which include recommendations and consumer opinions online).
In fact, the only format for which Millennials did not indicate the most trust was radio ads, where they were slightly edged by Gen Xers (35-49).
For the most part, though, there were only minor differences in the levels of trust shown by Millennials, Gen Z (ages 15-20) and Gen X (35-49) respondents. Several channels earn considerably less trust from older generations, with the Silent Generation generally the least trusting across formats.
The biggest gaps in trust between Millennials and Silents were seen in formats including: branded websites; consumer opinions posted online; TV ads; brand sponsorships; ads before movies; billboard ads; and each of the digital formats identified.
By comparison, the levels of trust placed in recommendations, editorial content, newspaper ads, opt-in emails, and radio ads were more consistent across generations.
Singling out Millennials, the report shows that while they have more trust in digital ad formats than older generations, the same general order of trust applies to them as with consumers overall: earned media first, followed by a mix of traditional and owned media; with digital formats trailing.
Which Forms of Advertising Do Consumers Act Upon?
The Nielsen study also looked at self-reported response to advertising, measured as the percentage of respondents who always or sometimes take action on the ads in question.
The results show that the majority of formats found a greater share of respondents reporting action than trust. It was in this area that digital ad formats found some footing, with action generally outpacing trust by a larger degree than for traditional and earned media.
Even so, the top formats in terms of action are broadly consistent with the trust rankings:
- Recommendations from people (83% always or sometimes taking action);
- Branded websites (70%);
- TV ads (69%);
- Consumer opinions posted online (69%); and
- Newspaper ads, opt-in emails, and editorial content (each at 63%).
The greater levels of reported action for digital formats means that they don’t all occupy the bottom rung. For example, ads served in search engine results (58% reporting frequent action) and ads on social networks (56%) exceed levels for radio (54%) and ads before movies (54%).
Which Themes and Emotions Drive Impact?
As Nielsen’s study reminds, successful campaigns depend not only on reach, but also on delivery of the right message. As such, the report looks at the types of themes that resonate with consumers, finding that ads depicting real-life situations resonate the most with global respondents, cited by 44%.
There’s considerable variance in the responses when sorting by region, though. In North America, for example, humorous ads (50%) were cited significantly more often than ads depicting real-life situations (24%). This supports other pieces of research that find humor to have particular appeal among North Americans.
Europeans, like Americans, were most apt to point to humorous ads as resonating with them. Those in Africa and Asia were most likely to point to real-life situations, while in Latin America the highest response came for health-themed ads.
In sorting the results by generation, the survey noted some interesting results:
- Real-life situations, sports-themed and competitive ads tended to have consistent appeal across generations; but
- Humorous, health-themed, value-oriented, and pets/animal-centered ads showed the highest appeal among older generations; while
- High-energy and aspirational ads, as well as celebrity endorsements, tended to resonate more strongly with youth.
There was one theme that emerged from the findings: kids and family find meaning with Gen Xers. Indeed, family-oriented and kids-centered ads each demonstrated the strongest levels of resonance with this generation (presumably due to their being most likely to have kids in the home).