Banks are perceived to be one of the top industries in terms of high-level customer service, according to a Pegasystems study, ranking only behind hotels and restaurants in consumer perceptions. The results indicate that the customer service factors most important…
Black Friday is Better Online
Consumers will spend a record $630.5 billion during the 2015 shopping season, the National Retail Federation predicts. Nearly half of these people will either browse or buy online, spending $105 billion and using multiple devices in the process, including desktops,…
Hispanics Expect to Spend More Money this Holiday Season
Hispanics will be spending more on holiday shopping this year and are more likely to buy gifts online than in the past, according to a national survey by the Florida Atlantic University Business and Economic Polling Initiative (FAU BEPI). Numbers…
Teens Most Common — and Preferred — Media Activities?
Teens (aged 13-18) in the United States spend roughly 9 hours per day with media, including more than 6-and-a-half hours with screen media, reports Common Sense Media in a new study. Listening to music and watching TV emerge as the…
How Are Millennials Using Their Phones?
Roughly 58% of American adults consider themselves addicted to their phone, and that figure rises to 76% among Millennials (18-34), finds Invoca in a recently-released study. The report shows that amid the numerous activities being performed on phones, calls remain…
The Demographics of U.S. Smartphone and Tablet Users
A little more than two-thirds of American adults (68%) now own a smartphone, representing a rapid rise from about half that proportion (35%) in mid-2011, details the Pew Internet & American Life Project in a recent study. Tablet ownership has…