Larger discretionary income levels for consumers contributed to Americans purchasing more wine, marking a 1% growth rate to 328.6 million 9-liter cases, according to the Beverage Information and Insights Group’s 2015 Wine Handbook. The U.S. continued to lead the wine…
Author: Anne Whitaker, Editor
Customer Satisfaction With Automobiles Drops to Lowest Point Since 2004
Customer satisfaction with automobiles has dropped three points this year to an index of 79 on the American Customer Satisfaction Index (ACSI)’s 100-point scale, marking its third consecutive year of declines and the lowest rating since 2004 (also 79). In…
Top Stated Reasons For Abandoning A Mobile Transaction
A majority (56%) of U.S. smartphone owning adults have abandoned a mobile transaction, according to Jumio, though this figure is down from 66% in a similar survey conducted in 2013. Among those who have abandoned a mobile transaction, purchase uncertainty…
Mobile Email Engagement Grows
Mobile devices have represented the majority of email opens for some time now, but studies have shown that PC users tend to click more than mobile users. That may now be changing, according to the latest quarterly report from Yesmail.…
Mobile Social Media Consumption Grows Across Age Groups
Time spent with social media among mobile device users to grow at a rapid clip, details comScore. The data reveals some interesting divergences in mobile social networking use by age group. Among smartphone social networking users, youth lead not only…
Games and Music the Preferred App Categories Among Older Teens
A vast majority of “Millennial teens” (16-19) say that a recommendation from a friend or family member would influence them to try a new mobile application, making this a bigger influencer than social media recommendations (35%) or an online video…
Smartphone-Owning Millennials Say Most of Their Retail Browsing Occurs In-Store
With all the hype about e-commerce, it’s sometimes easy to forget that it remains a fraction of total retail spending. Now, new survey results from Adroit Digital show that the retail store is also Millennials’ preferred place to browse for…
What Are Consumers’ Top Customer Service Irritants?
Roughly 9 in 10 consumers have contacted customer service at some point in the past year, according to a recent survey from the Consumer Reports National Research Center. The study found that poor experiences abound, with half of respondents reporting…
U.S. LGBT Media Habits, by Age and Gender
LGBT blogs and websites continue to be the most popular form of media among Millennial (born 1981-1997) LGBTs, as they were last year, according to Community Marketing, Inc.’s latest annual survey, which finds network and cable TV again the most…
How Prevalent is Ad Blocking?
Globally, the amount of internet users who use ad blocking software increased by 41% year-over-year in Q2 and reached 198 million in June, according to a recent study from Adobe and PageFair, which pegs the economic toll of this activity…