12/7/12
Nearly eight in 10 consumers (79%) calling toll-free customer service lines have to wait longer than one minute to connect to a live person, compared to fewer than half (49%) of those calling sales lines, according to Ifbyphone.
More than four in 10 consumers (44%) have changed brands because of slow response times to their inquiries, and another 34% would like to do so, but couldn’t because of contractual obligations (such as those with mobile phone service providers).
Source: “2012 Consumer Survey,” Ifbyphone, Jason Ferrara, VP Business Development, 300 W. Adams, #900, Chicago, IL 60606; 312-765-7987; contact@ifbyphone.com; www.ifbyphone.com.
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